Exchange Policy

Prototype policy — to be reviewed with legal counsel before launch.

Some items can be exchanged for a different size or colour of the same product. Whether an item is exchangeable, and for how many days, is shown on its product page before you buy.

Conditions

Ask for the exchange within the window shown on the product page, counted from delivery.
The item must be unused, unwashed and have its tags and original packaging.
Exchanges depend on the size or colour you want being in stock. If it isn’t, we’ll offer a refund for returnable items or keep your request open, whichever you choose.

Not exchangeable

Cosmetics, earrings and other items marked “Not returnable”, except when they arrive damaged, defective or wrong — report that within 48 hours with photos.

How to ask

← Help

Exchange Policy

Prototype policy — to be reviewed with legal counsel before launch.

Some items can be exchanged for a different size or colour of the same product. Whether an item is exchangeable, and for how many days, is shown on its product page before you buy.

Conditions

Ask for the exchange within the window shown on the product page, counted from delivery.
The item must be unused, unwashed and have its tags and original packaging.
Exchanges depend on the size or colour you want being in stock. If it isn’t, we’ll offer a refund for returnable items or keep your request open, whichever you choose.

Not exchangeable

Cosmetics, earrings and other items marked “Not returnable”, except when they arrive damaged, defective or wrong — report that within 48 hours with photos.

Where should we deliver?

Hello, guest

Exchange Policy

Conditions

Not exchangeable

How to ask

Exchange Policy

Conditions

Not exchangeable

How to ask