Return & Refund Policy

Prototype policy — to be reviewed with legal counsel before launch.

This policy explains when and how you get money back. What’s returnable is shown on each product page before you buy.

When you can get a refund

• Returned items: items marked “returnable”, sent back within their return window unused, unwashed and with tags attached.
• Cancelled orders: orders you cancel before they’re packed.
• Problems on arrival: damaged, defective or wrong items reported within 48 hours of delivery with photos (for non-returnable items like cosmetics and earrings we replace the item; if a replacement isn’t available we refund).
• Items we can’t deliver: if we cancel because an item became unavailable or your pincode can’t be served.

Not refundable

• Items marked “Not returnable” or “Exchange only”, except when damaged, defective or wrong.
• Items returned used, washed, without tags, or after the return window.

How refunds are paid

• Paid online (UPI/card): back to the original payment method through our payment provider.
• Cash on Delivery: to a bank account or UPI ID you give us.
• The delivery charge is refunded when the whole order is cancelled before dispatch or when we sent a wrong or damaged item. The COD fee is refunded in the same cases.

Timing

We start the refund once a returned item passes a quality check, or immediately for cancellations. How long it then takes to reach you depends on your bank or payment provider — we’ll show the status on your order page.